Putting you first at Shepton Mallet NHS Treatment Centre
Everything we do at Shepton Mallet NHS Treatment Centre is designed to make your treatment as straightforward as possible, which is why we pre-book your treatment for a time that suits you.
We use state-of-the-art technology, including four operating theatres. All our facilities are clean and modern and our teams friendly, experienced and passionate about what they do. They will do their best to ensure that you feel relaxed, safe and cared for throughout your time with us.
Procedure outcome information by consultant
As per national guidelines, outcome data for orthopaedic consultants at Shepton Mallet NHS Treatment Centre can be found on the National Joint Registry website. Outcomes are published for hip and knee procedures only.
Did you know?
- We have never had a case of hospital-acquired MRSA bacteraemia
- We received a 100 per cent score for our levels of cleanliness and site maintenance in our 2015 Patient Led Assessment of the Care Environment (PLACE) inspection
- We won the Nursing Practice Award at the Laing & Buisson Independent Healthcare Awards in 2014
We want to make sure you are fully informed and assessed before your treatment takes place, so the first stage of your treatment will be a visit to the treatment centre for an outpatient assessment.
We’ll complete any pre-treatment tests and talk you through what your treatment will involve and what you can expect. It’s also an opportunity for you to meet the doctors who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to take before your treatment.
Your surgical appointment is typically four to five weeks after your outpatient assessment.
On the day of your treatment
Wear something light and comfortable, so you’re as relaxed as possible. If you’ll be staying with us you may want to bring personal toiletries, nightclothes, comfortable footwear, something to read, and any medication you routinely take.
When you leave the centre after you have had your treatment, you’ll be given full details of your follow up care. We will inform your GP that you’ve been discharged from the treatment centre and we will telephone you – usually the day after your treatment – to check that you are recovering well.
It’s crucial to rest and take care of yourself after your treatment. If you have any worries or concerns, please call us at any time on our 24 hour Patient Advice Line - 01749 333 600 - to speak to a member of the clinical team.
Getting to the centre
There are a number of ways to travel to Shepton Mallet NHS Treatment Centre, including public transport. Bus route 776 stops outside the community hospital which is on the same site as the treatment centre. There’s plenty of free on-site parking at the treatment centre. Please call us on 01749 333 600 if you need help with transport to the treatment centre. When you arrive please register so we know you’re here. A member of staff will collect you for your appointment.
Accessibility and facilities
All areas of our treatment centre are accessible to wheelchair users. Portable hearing loops are available at the main reception desk and can be carried around the treatment centre as required.
If you’re staying with us, you’ll be either in a single ensuite room or a same-sex shared ensuite room. We have free Wi-Fi access for patients and free telephone calls. We also have a flexible visiting policy.
Our patient information is available in a range of languages, large print and Braille on request from the main reception desk. We also have an interpretation service available to support you if English is not your preferred language.