Patient and visitor information

Getting here

There are a number of ways to travel to Shepton Mallet NHS Treatment Centre, including public transport. Find us on Google Maps.

You can take the number 776 bus, which stops outside the community hospital opposite treatment centre.

Castle Cary train station is a 20 minute taxi ride away, or there is plenty of free on-site parking at the treatment centre.

Please call us on 01749 333 600 if you need help with transport to the treatment centre.

When you arrive please register at reception so we know you are here. A member of staff will collect or call you for your appointment.

Free parking

Parking on-site is free and available to all patients and visitors.

Free Wi-Fi, TV and phone calls

We have free Wi-Fi access and patients can make free telephone calls from their bedside. Each bed also has its own television, which is free of charge too, so you won’t miss your favourite programmes!

Accessibility

All areas of our treatment centre are accessible to wheelchair users. Portable hearing loops are available at the main reception desk and can be carried around the treatment centre as required.

Our patient information is available in a range of languages, large print and Braille on request from the main reception desk. We also have an interpretation service available to support you if English is not your preferred language.

On-site café

There is an on-site café for visitors and our chef prepares fresh meals daily using local produce for our patients. Our menu changes regularly and offers a good variety of food and beverages at a reasonable price. It has even been awarded a Soil Association Food for Life Gold Catering Mark.

Visiting

Visitors are welcome to the ward between the hours of 10:00am and 8:00pm, with respect for protected meal times – lunch is at 12.30pm and supper is at 6.00pm

Your room

If you’re staying with us, you’ll either be in a single en-suite room or a same-sex, shared, en-suite room. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.

 


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