Shepton Mallet NHS Treatment Centre
Shepton Mallet NHS Treatment Centre

In our patients’ words

We’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record our patients’ levels of satisfaction with the service, treatment and care they receive.

Patients often add their own comments about their experience at the treatment centre. If you’re considering treatment with us, and feel a little anxious about what might be involved, their experiences can help to put your mind at ease.

 

You can provide your feedback quickly and easily through our Feedback form.

Feedback

I just wanted to say a big thank-you to the team at the Treatment Centre. I went in for a toe joint fusion and received the best care that I have ever had from a hospital. I have had a number of operations over the years, mostly done privately, and this time I opted to go with the NHS as the waiting times at the Centre were very good. I can say that the care and attention I received was 1000% better than I have received privately in the past. Special thanks to Mr Lattouf, Lydia and Jana who made the experience so easy. Thank-you for your kindness and professionalism.
Helen Osborne, December, 2016
I just happened to look at your website, and found this feedback form. It seems a little strange to be leaving feedback on a medical procedure, but, thinking about it, why not. I had a colonoscopy today, and was a little apprehensive, having had an endoscopy previously. I needn't have worried. The staff were excellent and everything went like clockwork, couldn't have been more efficient. I even managed to finish with a very nice breakfast in the cafe, having starved for the previous 24 hours!
Phil, June, 2016
I want to thank everyone for the treatment I received. A special thanks to the surgeon, Simon, and also Mary and Pauline, my favourite nurse. See you all in June for my check-up! Thank-you again x
Paul Hale, May, 2016
I've just been for an eye test after cataract removals. The optician, knowing my eyes, at the end of the test said he was "agog" at how accurate and precisely my new lenses had been fitted. Thank you Mr Moayedi for your care, I found yourself and all of the other staff to be as friendly, caring and helpful as anyone could wish for. I would highly recommend this centre to anyone!
M J Broughton, April, 2016
I have just had my final consultation today after my third hip procedure at this amazing hospital! Everyone I have seen over the last few years has been so supportive and caring from the catering staff, cleaners and lovely ward nurses to the outpatients staff, surgeons, operating staff and physios. Thank you so much for the wonderful work you all do.
Christina Kaye, April, 2016

 

Our news

A token of our admiration to celebrate International Nurses Day

A token of our admiration to celebrate International Nurses Day

May 12 2017

Nurses at Shepton Mallet NHS Treatment Centre have received a thank you card and a special token to celebrate International Nurses Day.

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“Outstanding” rating - national first for Shepton Mallet NHS Treatment Centre

“Outstanding” rating - national first for Shepton Mallet NHS Treatment Centre

May 9 2017

Shepton Mallet NHS Treatment Centre has been rated ‘Outstanding’ by the Care Quality Commission (CQC) in a newly published inspection report - putting the centre at the very top of the regulator’s quality ratings across England.

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On your marks, get set….

On your marks, get set….

May 8 2017

It’s the season when folk start donning their trainers and pounding the roads. Whether it is a fun run or full marathon, or if it is your first time or you are an experienced runner, preparation is key. Arun Alex, Physiotherapy Manager at Shepton Mallet NHS Treatment Centre, offers his advice.

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Daily web diary extols benefits of knee surgery

Daily web diary extols benefits of knee surgery

April 27 2017

For many people going to hospital for a knee replacement operation means recovering from surgery, being cared for by hospital staff and doing what the physiotherapist tells you to do – but for one Yeovilton man it also provided the opportunity to write a daily account of his treatment for his web site.

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