In our patients’ words
We’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record our patients’ levels of satisfaction with the service, treatment and care they receive.
Patients often add their own comments about their experience at the treatment centre. If you’re considering treatment with us, and feel a little anxious about what might be involved, their experiences can help to put your mind at ease.
You can provide your feedback quickly and easily through our Feedback form.
Helen Osborne, December, 2016I just wanted to say a big thank-you to the team at the Treatment Centre. I went in for a toe joint fusion and received the best care that I have ever had from a hospital. I have had a number of operations over the years, mostly done privately, and this time I opted to go with the NHS as the waiting times at the Centre were very good. I can say that the care and attention I received was 1000% better than I have received privately in the past. Special thanks to Mr Lattouf, Lydia and Jana who made the experience so easy. Thank-you for your kindness and professionalism.
Phil, June, 2016I just happened to look at your website, and found this feedback form. It seems a little strange to be leaving feedback on a medical procedure, but, thinking about it, why not. I had a colonoscopy today, and was a little apprehensive, having had an endoscopy previously. I needn't have worried. The staff were excellent and everything went like clockwork, couldn't have been more efficient. I even managed to finish with a very nice breakfast in the cafe, having starved for the previous 24 hours!
Paul Hale, May, 2016I want to thank everyone for the treatment I received. A special thanks to the surgeon, Simon, and also Mary and Pauline, my favourite nurse. See you all in June for my check-up! Thank-you again x
M J Broughton, April, 2016I've just been for an eye test after cataract removals. The optician, knowing my eyes, at the end of the test said he was "agog" at how accurate and precisely my new lenses had been fitted. Thank you Mr Moayedi for your care, I found yourself and all of the other staff to be as friendly, caring and helpful as anyone could wish for. I would highly recommend this centre to anyone!
Christina Kaye, April, 2016I have just had my final consultation today after my third hip procedure at this amazing hospital! Everyone I have seen over the last few years has been so supportive and caring from the catering staff, cleaners and lovely ward nurses to the outpatients staff, surgeons, operating staff and physios. Thank you so much for the wonderful work you all do.