Find us

Old Wells Road
Shepton Mallet
Somerset BA4 4LP

Clinical results

Our unfaltering dedication to quality is something we are very proud of; we constantly strive to do things better for our patients. This ethos has led to innovative, evidence based developments to our procedures and ongoing improvements to the patient experience.

As a provider of NHS services our approach to governance brings together clinical excellence, information security, health and safety and risk management. We know that our performance is a vital part of trusting us to care for you, your patients or loved ones, which is why we want to share the following information with you.

Peninsula NHS Treatment Centre - Cleanliness
Shepton Mallet NHS Treatment Centre - Clinical Results Icon - CQC
Shepton Mallet NHS Treatment Centre - ERP

Cleanliness and infection prevention

100% clean record against hospital-acquired infections

We take infection prevention and control extremely seriously, understanding patients’ concerns about the risks of getting infections when in hospital. You can rest assured that there are robust measures in place. We follow NHS England best practice guidelines to minimise the risks of acquiring infections such as C.Difficile and MRSA.

Our patient-led assessments of the care environment (PLACE) scores, which see patients rate us on various aspects of our service, highlight the cleanliness of our hospital too, with a rating of 100%

Care Quality Commission

Rated ‘Outstanding’ in 2017!

Our service is registered with the Care Quality Commission (CQC), England’s independent regulator of health and adult social care. This means that we are inspected against their five sets of standards. These assess whether we are safe, effective, responsive, caring and well-led. Read the report from our latest inspection.

Speedy rehabilitation and a shorter stay

Getting you back to you, sooner

We believe that the sooner you can start your rehabilitation after surgery, the better. Our procedures are designed to give you a better quality of life, and we want to make sure that you can begin enjoying it as soon as possible. Our team of clinicians practice the Enhanced Recovery Pathway (ERP), which is a modern, evidence-based approach that helps people recover more quickly after having major surgery.

The length of stay at our hospital can be significantly shorter thanks to our ERP, so patients are back in the comfort of their own homes sooner. The early mobilisation associated with ERP also reduces the risk of deep vein thrombosis (DVT) and infections. Read more about ERP and the benefits here.

Our Patient Advice Line, 01749 333 600, gives patients the opportunity to speak with a member of our clinical team to discuss any post-operative concerns they might have. This is available 24 hours a day, 365 days per year.

We even have a physiotherapy mobile app, Pocket Physio, with videos of simple but effective exercises that patients can do at home to help them prepare for and recover from orthopaedic surgery. Our Pocket Physio app is available for most devices.

Friends and family rating

99% of patients would recommend our hospital and services to their friends and family

The NHS Friends and Family Test (FFT) was created to help hospitals like us understand whether patients are happy with the service provided, or whether improvements are needed. It is a quick and anonymous way for patients to give their views after receiving care or treatment across the NHS.

The FFT has been rolled out across most NHS services and more than 25 million pieces of patient feedback have been submitted since its launch in 2013. Our average FFT score in 2019 shows us that 99% of patients would recommend our service to their friends and family. Learn more about FFT here.

Quality Account

Our commitment to your care

Following the Health Act 2009 all healthcare providers have a statutory requirement to publish a Quality Account. The quality of service patients receive at our hospitals is highlighted in this report. In it you’ll find examples of how we ensure quality across all areas of our service. Read our latest report here.


How to make a referral

How to make a referral

How to get referred to us

How to get referred to us

Read our reviews on the NHS website

Read our reviews on the NHS website

Information for professionals

Information for professionals

 COVID-19 (coronavirus) alert

Along with all Independent Sector healthcare providers, we will be supporting NHS England by providing essential support to NHS Hospitals during the Coronavirus crisis. As a result, unfortunately, we have to cancel the elective services we offer to our patients. If you have an appointment, somebody will be in touch as soon as possible to discuss. Please bear with us whilst our phone lines are extremely busy and we work through speaking to each individual patient.

For any queries, please view our current status and advice on our COVID-19 (Coronavirus) information page.