Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch via our contact form on this page.
If you and your GP decide that you should be referred for possible surgery, you have the right to choose where you go for treatment with the NHS. Care UK hospitals can accept referrals from any eligible patient in need of the treatments we offer.
For more information on getting referred, click here.
Please click here to see our latest CQC report.
In October 2014, the Competition and Markets Authority (the “CMA”) published the Private Healthcare Market Investigation Order 2014 (the “Order”) following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the www.gov.uk/cma-cases/private-healthcare-market-investigation. The information provided by Care UK below is required by the Order.
Care UK private healthcare services are delivered through fee rates and packages agreed between Care UK and Medical Insurers or Private Patients. Consultants who are employed or engaged through Care UK do not levy any fees directly to Medical Insurers or Private Patients, in relation to any healthcare services provided by Care UK. No Clinicians hold practicing privileges with Care UK and thus all referrals are received directly from General Practice, Private Patients or via Medical Insurers.
Care UK does not provide any Clinicians with any Direct Incentives or any High Value Services.
In the course of providing NHS and private healthcare services Care UK does provide some or all of the following Low Value Services:
As the champions of patient choice, we offer treatments for NHS and private patients. If you are referred to us by your GP as an NHS patient, you do not have to pay for our services and will receive your treatment under the NHS for free as you would at your local trust hospital. If you have been referred to us as a private or self pay patient, we will charge for treatments. Our most up to date price list can be found here.
We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.
We offer free Wi-Fi access for patients and visitors, as well as free telephone calls and television at each bedside.
Visitors are welcome to the ward between the hours of 10:00am and 8:00pm, with respect for protected meal times – lunch is at 12.30pm and supper is at 6.00pm.
We understand how important it is to have your loved ones nearby, so if visitors need to come outside of these times, just ask.
Yes. If you’re staying with us, you’ll either be in a single en-suite room or a same-sex shared en-suite room.
Please allow more time for your journey over the next few days due to Glastonbury Festival starting on Wednesday 26th June 2019.
All appointments remain as planned.
If for any reason you are delayed in your journey please call our dedicated Festival line on 01749 33 3697 and we can ensure your appointment can go ahead and notify the relevant department on your behalf.